1. Introduction
This Privacy Policy applies to the website located at [Website URL] (hereinafter referred to as the “Site”), operated by [Company Full Name] (hereinafter referred to as “we”, “us”, or “our”), a company registered in[Country/Region] with registered address at [Company Address].
This policy governs the collection, use, storage, processing, disclosure and protection of personal information from all users, visitors, customers and business partners (hereinafter referred to as “you” or “your”) who access and use our Site, inquire about our products, place orders, or utilize our foreign trade-related services. This policy complies with applicable international data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other local privacy laws applicable to cross-border business.
By accessing and using our Site and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our website or services.
2. Information We Collect
We collect two categories of information from users: personal identifiable information you voluntarily submit, and non-personal technical information automatically collected when you browse our Site.
2.1 Voluntarily Submitted Personal Information
We collect personal data that you actively provide to us through website forms, email inquiries, registration, order placement, business negotiation and customer service communication, including but not limited to:
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Personal identification information: full name, job title, contact phone number, email address
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Business information: company name, company address, business license information, business cooperation demands
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Transaction information: order details, product demand, quotation records, payment information, shipping and logistics address
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Customer service data: inquiry content, feedback records, communication records with our team
2.2 Automatically Collected Technical Information
When you visit our Site, our server and third-party analytics tools may automatically collect non-identifiable technical information to optimize user experience and website operation, including but not limited to: IP address, browser type, device model, operating system, website access time, page browsing records, click behavior, language settings and other anonymous traffic data. This information cannot be used to identify any specific individual personally.
2.3 Cookie and Tracking Technologies
We use cookies, web beacons and other tracking technologies to recognize your repeated visits, save your browsing preferences, analyze website traffic, and improve our service quality. You can adjust your browser settings to refuse cookies at any time, but this may affect the normal use of some functions of our Site.
3. How We Use Your Information
We only use your personal data for legitimate, specified and explicit business purposes related to our foreign trade services, and will not process your data beyond the scope stated in this policy. The main purposes include:
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To respond to your product inquiries, business consultation and service requests, and provide professional foreign trade business support
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To process orders, complete product sales, delivery, logistics tracking and after-sales service
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To establish and maintain business cooperation relationships, sign and perform cooperation contracts
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To send you product updates, quotation information, industry news and service notifications (you may opt out of marketing emails at any time)
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To optimize website functions, improve product quality and service experience based on user behavior data
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To prevent fraudulent transactions, protect website and user security, and maintain normal business order
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To comply with legal obligations, regulatory requirements and judicial procedures applicable to cross-border trade
4. Information Sharing and Disclosure
We will not sell, rent or trade your personal information to any third parties for commercial purposes without your explicit consent. We may only disclose your information in the following legitimate scenarios:
4.1 Authorized Third-Party Service Providers
We may share your necessary information with trusted third-party service providers who assist us in operating our business, including logistics and freight companies, payment processors, website technical maintenance providers, data analytics service providers and customer service partners. All third-party providers are bound by strict confidentiality agreements and are only permitted to process your data for the designated service purposes, with no right to use your data independently.
4.2 Legal Compliance Requirements
We may disclose your personal information if required by applicable laws, regulations, legal proceedings or government regulatory requirements, or if we believe disclosure is necessary to protect our legitimate rights, property and business safety, as well as the legitimate interests of users and the public.
4.3 Business Transfer Scenarios
In the event of company merger, acquisition, asset transfer or business restructuring, your user information may be transferred as part of the business assets. We will ensure the successor assumes the privacy protection obligations stipulated in this policy.
5. Data Storage and Security
5.1 Data Retention Period
We will retain your personal data only for the period necessary to fulfill the purposes for which the data is collected, including completing business cooperation, performing contractual obligations, resolving after-sales disputes, and retaining business and legal records. After the data is no longer needed, we will securely delete or anonymize your information in accordance with legal requirements. For transaction and financial data, we will retain records in compliance with international trade tax and accounting regulations.
5.2 Data Security Protection
We adopt industry-standard technical and managerial security measures to protect your personal information from unauthorized access, disclosure, tampering, loss and abuse, including data encryption, access permission control, server security protection and regular system maintenance. However, no internet transmission or electronic storage system is absolutely secure. We will try our best to ensure the security of your data, but cannot guarantee absolute security of network information transmission.
6. Cross-Border Data Transmission
As a foreign trade enterprise, our services involve global business. Your personal data may be transmitted to and stored in countries or regions outside your residential country, which may have different data protection laws. We will ensure that all cross-border data transmission complies with applicable legal requirements, and implement sufficient data protection measures to protect your personal information consistently.
7. User Privacy Rights
In accordance with applicable international privacy laws, you have the following rights regarding your personal data:
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Right to Access: You have the right to request access to the personal data we hold about you
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Right to Rectification: You have the right to correct inaccurate or incomplete personal information
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Right to Erasure: You have the right to request us to delete your personal data when the data is no longer necessary for the original purpose
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Right to Restriction of Processing: You have the right to restrict our data processing under legal circumstances
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Right to Data Portability: You have the right to obtain your personal data in a readable format for transmission to other data controllers
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Right to Opt-out: You may unsubscribe from our marketing emails and promotional messages at any time
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Right to Lodge a Complaint: You have the right to file a complaint with the local data protection authority if you believe our data processing violates privacy laws
To exercise your privacy rights, please contact us via the contact information listed in Clause 10. We will respond to your legitimate request within the time limit required by law.
8. Minor Protection
Our website and services are oriented to commercial users and adult business partners. We do not intentionally collect personal information from minors under 18 years old. If we confirm that we have accidentally collected minor personal data, we will immediately delete the relevant information and terminate the related account service. If you find that we have collected minor information, please contact us promptly.
9. Policy Updates and Amendments
We reserve the right to update and revise this Privacy Policy from time to time to adapt to business development and legal changes. Any revised policy will be posted on our official website with an updated revision date. The updated policy will take effect immediately upon publication. Your continued use of our website and services after the policy update constitutes your acceptance of the revised terms.